Terms of service
Terms & Conditions
This website is operated by PROTEAM DETAILING. Throughout the website, the terms “we”, “us”, and “our” refer to PROTEAM DETAILING.
By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Returns & Refunds Policy, and Shipping Policy.
Please read these Terms carefully before using our website.
Online Store
PROTEAM DETAILING provides this website to offer automotive detailing products, accessories, tools, and related services to customers.
By using this website, you confirm that the information you provide is accurate, complete, and up to date.
You agree not to use our website or products for any unlawful, unsafe, or unauthorised purpose.
Products & Product Information
We do our best to ensure that product descriptions, images, prices, availability, and other information are accurate and up to date.
However, minor differences may occur, including differences in packaging, product appearance, colour, or updated manufacturer information.
Product images are provided for illustration purposes only. Actual product packaging or design may vary slightly depending on supplier updates or stock availability.
Product Use & Safety
Customers are responsible for reading and following all product instructions, warnings, labels, and safety guidance before use.
Automotive detailing chemicals and products must be used only as directed. PROTEAM DETAILING is not responsible for damage caused by misuse, incorrect application, negligence, unsafe handling, or failure to follow product instructions.
If you are unsure whether a product is suitable for your vehicle, surface, or intended use, please contact us before purchasing or using the product.
Pricing & Availability
All prices are shown in Egyptian Pounds unless stated otherwise.
Prices, offers, and product availability may change without prior notice.
We reserve the right to correct pricing errors, stock errors, or product information errors at any time. If an error affects an order you have placed, we may contact you to confirm, modify, or cancel the order.
Orders
After placing an order, you may receive an order confirmation by email, SMS, or another available communication method.
Order confirmation does not guarantee final acceptance of the order. We reserve the right to refuse, cancel, or limit any order where necessary, including cases of suspected fraud, incorrect pricing, stock issues, payment failure, delivery limitations, or misuse of the website.
If an order is cancelled after payment, any approved refund will be processed according to our Returns & Refunds Policy and the rules of the original payment provider.
Payments
Payments made through our website are processed securely by approved third-party payment providers, including Paymob and other available payment partners.
PROTEAM DETAILING does not store full payment card details.
For online payments, upfront payments, wallet payments, or instalment payment options, refunds, cancellations, and payment adjustments are handled according to our Returns & Refunds Policy and the terms of the relevant payment provider.
Instalment Payments
If you choose to pay using an instalment payment option, the instalment plan is provided and managed by the relevant bank, payment provider, or instalment service.
PROTEAM DETAILING is not responsible for any bank fees, instalment fees, interest charges, late payment fees, or payment provider charges applied by third parties.
Any approved refund for an instalment order will be submitted through the original payment provider. The payment provider, bank, or instalment service is responsible for adjusting, cancelling, or refunding the instalment plan according to its own terms and processing timelines.
Shipping & Delivery
Shipping times, delivery fees, delivery areas, and courier handling are explained in our Shipping Policy.
Delivery times are estimates and may be affected by courier delays, incorrect address details, weather conditions, public holidays, high order volume, or circumstances outside our control.
Customers are responsible for providing accurate delivery information, including full address, phone number, and any required delivery details.
Returns, Exchanges & Refunds
Returns, exchanges, and refunds are handled according to our Returns & Refunds Policy.
Customers must follow the return process stated on our website. Items returned without prior approval may be refused.
Account Information
You are responsible for keeping your account login details secure.
You are also responsible for ensuring that your account information, contact details, billing details, and delivery address are accurate and up to date.
PROTEAM DETAILING is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Promotions, Discounts & Offers
Promotions, discount codes, bundles, gifts, and special offers may be subject to additional conditions.
Offers may be changed, limited, suspended, or ended at any time without prior notice.
Discount codes cannot be exchanged for cash and may not be combined with other offers unless clearly stated.
Website Content
All website content, including text, images, logos, graphics, product information, layout, and design, is owned by or licensed to PROTEAM DETAILING unless stated otherwise.
You may not copy, reproduce, distribute, modify, or use any website content for commercial purposes without our prior written approval.
User Comments, Reviews & Submissions
If you submit reviews, comments, photos, feedback, or other content to our website or social media channels, you confirm that the content is accurate, lawful, and does not violate the rights of others.
We may use, display, or remove submitted content where necessary, including for moderation, customer support, marketing, or legal compliance.
We reserve the right to remove content that is abusive, misleading, offensive, unlawful, irrelevant, or harmful to our brand or customers.
Third-Party Links & Services
Our website may contain links to third-party websites, payment providers, delivery providers, or external services.
We are not responsible for the content, policies, security, or practices of third-party websites or services.
Customers should review the terms and privacy policies of any third-party services they use.
Prohibited Uses
You must not use our website to:
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Violate any applicable law or regulation.
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Provide false, misleading, or fraudulent information.
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Attempt unauthorised access to our systems.
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Interfere with website security or functionality.
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Copy, scrape, or misuse website content.
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Upload harmful code, viruses, or malicious content.
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Abuse, threaten, or harass our team or other customers.
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Place fraudulent, automated, or unauthorised orders.
We reserve the right to restrict access, cancel orders, or take appropriate action if these Terms are violated.
Limitation of Liability
To the fullest extent permitted by applicable law, PROTEAM DETAILING is not liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.
Nothing in these Terms limits any rights that cannot be excluded under applicable law.
Privacy
Your personal information is handled according to our Privacy Policy.
By using our website or placing an order, you agree that your information may be collected and used as described in our Privacy Policy.
Changes to These Terms
PROTEAM DETAILING may update these Terms & Conditions when necessary.
Any updates will be published on this page. Continued use of the website after changes are published means you accept the updated Terms.
Governing Law
These Terms & Conditions are governed by the laws of Egypt.
Any disputes relating to these Terms, our website, or our services will be handled in accordance with applicable Egyptian laws and regulations.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
PROTEAM DETAILING
Email: info@proteam-eg.com
Phone: +20 109 813 1215
Address: 29 Tanta Street, Agouza, Giza, Egypt