Refund policy
Returns & Refunds Policy
At PROTEAM DETAILING, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Contact Us
For any questions regarding returns, exchanges, refunds, or order issues, please contact:
PROTEAM DETAILING
Email: info@proteam-eg.com
Phone: +20 109 813 1215
Address: 29 Tanta Street, Agouza, Giza, Egypt
For the fastest resolution, all return requests must be submitted through the Returns Portal or Return Request Form available on our website.
Returns
You may request a return within 14 days of receiving your order.
All returns must be requested through our website's Returns Portal or Return Request Form.
Return requests submitted through email, social media, phone calls, or messaging applications may experience delays and will not be processed until a formal return request has been submitted through the website.
Return Request Process
To initiate a return:
-
Access the Returns Portal or Return Request Form on our website.
-
Submit your order number and contact details.
-
Select the item(s) you wish to return.
-
Provide the reason for the return request.
-
Wait for approval and return instructions from our Customer Support Team.
Please do not send any item back without prior approval. Unauthorised returns may be rejected and returned to the sender.
Return Eligibility
To be eligible for a return, products must:
-
Be returned within 14 days of delivery.
-
Be unused, unopened, and in their original condition.
-
Be returned in their original packaging.
-
Include all accessories, labels, manuals, and promotional items.
-
Be accompanied by proof of purchase or order number.
PROTEAM DETAILING reserves the right to refuse any return that does not meet these conditions.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, incorrect, or incomplete order, you must submit a claim through the Returns Portal or Return Request Form within 48 hours of delivery and provide clear photos showing the issue.
Following review, PROTEAM DETAILING will determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund.
Non-Returnable Items
The following items are not eligible for return:
-
Opened or used chemicals and detailing products
-
Opened personal care products
-
Special-order or customised products
-
Gift cards
-
Clearance and sale items
-
Products damaged due to misuse, improper application, negligence, or improper storage
Exchanges
We only replace items that arrive damaged, defective, or incorrect.
If you would like a different product, we recommend submitting a return request for the original item, if eligible, and placing a new order through our website.
Refunds
Once your return has been received and inspected, you will be notified of the outcome.
If approved:
-
Refunds will be issued to the original payment method used during purchase.
-
Original shipping charges are non-refundable unless the return is due to our error.
-
Refund processing times vary depending on your bank or payment provider.
-
Most approved refunds are completed within 5–14 business days.
Refunds will only be issued after the returned item has been received and inspected by PROTEAM DETAILING.
Online Payments, Upfront Payments & Instalments
For orders paid online, including card payments, wallets, upfront payments, or instalment payment options, approved refunds will be processed through the original payment method used at checkout.
Refunds cannot be issued to a different card, bank account, wallet, or cash method unless required by the payment provider or applicable law.
If your order was paid using an instalment payment option, the approved refund will be submitted through the payment provider. The payment provider, bank, or instalment service is responsible for adjusting, cancelling, or refunding the instalment plan according to its own terms and processing timelines.
PROTEAM DETAILING is not responsible for any bank fees, instalment provider fees, interest charges, or payment processing charges applied by third-party payment providers.
Refund processing times may vary depending on the original payment method, bank, or payment provider.
Return Shipping
If the return is approved due to a defective product, shipping error, or incorrect item supplied by PROTEAM DETAILING, return shipping costs will be covered by us.
For all other approved returns, customers are responsible for return shipping costs.
Final Approval
All returns, exchanges, and refunds are subject to review and approval by PROTEAM DETAILING in accordance with this policy.