Privacy Policy

At PROTEAM DETAILING, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.

Information We Collect

To provide our products and services, we may collect the following information:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Transaction and payment confirmation details

• Account information, if you create an account

• Basic website usage information, such as pages visited, browser type, and device information

We only collect information that is needed to process orders, provide customer support, improve our website, and operate our business.

How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Communicate with you about your order

• Provide customer support

• Verify transactions and help prevent fraud

• Improve our website, products, and services

• Send important service updates

• Send marketing messages or offers where permitted

You may unsubscribe from marketing communications at any time.

Payment Information

Payments made through our website are processed securely by trusted third-party payment providers, including Paymob and other approved payment partners.

PROTEAM DETAILING does not store or have access to your full payment card details.

Sharing Your Information

We may share your information with trusted service providers only when necessary to operate our website and provide our services, including:

• Shopify

• Payment providers

• Shipping and delivery partners

• Marketing and analytics providers

• Customer support providers

We do not sell, rent, or trade your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to support essential website functions, improve your browsing experience, analyse website performance, and help us understand how customers use our website.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

While no online system can guarantee complete security, we work to keep your information protected and only allow access when necessary for business operations.

Data Retention

We keep personal information only for as long as needed to fulfil orders, provide services, comply with legal obligations, resolve disputes, and maintain business records.

Your Rights

You may contact us to:

• Request access to your personal information

• Correct inaccurate information

• Request deletion of your information where legally permitted

• Ask questions about how your information is used

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

PROTEAM DETAILING may update this Privacy Policy when necessary. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

PROTEAM DETAILING
Email: info@proteam-eg.com
Phone: +20 109 813 1215
Address: 29 Tanta Street, Agouza, Giza, Egypt